MANUFACTURER WARRANTY

maya jewelry

Please contact Lucky Bird Tattoo for any issues or concerns regarding your jewelry purchase and if there is an issue with jewelry defects, Lucky Bird Tattoo will contact the manufacturer so we may validate the jewelry item in question.

Please keep your receipt as we will need that to validate your jewelry purchase.

• Maya Jewelry guarantee all our jewelry for manufacturer’s defects and will replace any item at our discretion.

• Any defective merchandise will be replaced at no charge within 6 months of purchase.

• We will happily cover all shipping costs both ways for any defective merchandise.

• Normal wear and tear due to general jewelry care is not covered by warranty.

• Broken jewelry will be replaced at no charge during the 6 month warranty period as a 1-time courtesy.

• Metal jewelry will naturally tarnish over time as metals interact with moisture in the environment, body oils and products. For this reason, we cannot issue returns for tarnishing.

• We do not accept returns or exchanges on items not ordered directly from us, no exceptions. Please contact the studio you purchased the jewelry from and they can process the return or exchange for you. If the studio has any questions, please have them contact our office.

• We cannot accept returns on any items outside of our 6 month manufacturer’s warranty, no exceptions. This applies to all collections except threadless ends.

• Please note that it is at our discretion if an issue is covered under warranty, and we may reject any returned item(s) if it does not meet our return requirements.

We recommend including a photo of the issue in your email for faster processing.